Director of Support Services

We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

• Leading IT Projects for Clients
• Leading all Support Staff
• Managing Help Desk Services and Deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attend Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and on-premise
• Routine network maintenance in various Microsoft environments
• Maintenance of Active Directory environments including Group Policies
• Deployment of Infrastructure improvements on Client environments
• Assist in maintaining and deploying Office 365 Environments
• Assist in maintaining and deploying Client applications and environments
• Leading initiatives for researching and deploying new applications

• Five years or more of IT support experience is preferred
• Two years or more of IT leadership experience is preferred
• Solid experience in Support Services management roles is preferred
• Two Years of experience with Desktop Management is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A Degree in Information Technology or Business Management is preferred
• Having a worked in a highly motivated, fast-paced, critical support role
• An excellent reputation for support to end-users and leading teams
• Excellent decision making and critical-thinking skills
• An ability to work in a fast-paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Some regional travel may be required – all expenses paid
• Participate in an on-call rotation schedule
• Must be an energetic and highly motivated self-starter
• Must be self-motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi-task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

• Above average performance review wage increases
• Industry competitive salary based on education, capability, and experience
• Prescription Coverage
• Vision Coverage
• Short-Term Disability
• 401K Retirement Plan
• Paid Time Off
• Paid Training and Certification Testing