Service Desk Technician - Hybrid

Kforce has a client in Phoenix, AZ that is seeking a Service Desk Technician for a hybrid role.

Summary:

The Service Desk Technician provides troubleshooting assistance to employees, various day-to-day tasks associated with the IT department, and other specially assigned tasks as needed. A proficiency in Microsoft Office products is needed, along with familiarity with the Microsoft Windows Server environment. Additional third-party products are used and must be learned by the Service Desk Technician as needed.

Responsibilities:

* Handles administrate tasks as needed (New Customer set-up, Knowledge Base creation and management)

* Inventory/Asset Management

* Assist end users with use of technology

* Support end users with all hardware and software

* Active Directory:
Perform tasks related to provisioning and deactivation of network user accounts

* Engage with other IT departments for process and systems Go-Live events
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

* Relevant education and/or training will be considered a plus

Tools experience:

* Printer Support

* Microsoft O365 Suite

* Microsoft Windows 10

* Apple/iPhone