Deskside Support Technician

Deskside Support Technician

We are seeking a proactive and personable Deskside Support Technician to join our client’s onsite IT support team. This role is ideal for someone who thrives in face‑to‑face environments and enjoys solving technical issues directly with end users. The candidate must reside within 30–50 miles of the client’s designated city.

• Provide Level2 (L2) deskside support for laptops, desktops, and peripheral devices.
• Deliver hands‑on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
• Assist with device setup, configuration, and maintenance.
• Escalate complex issues to higher‑level support teams as needed.
• Maintain accurate records of support requests and resolutions.
• Ensure excellent customer service and user satisfaction in all interactions.

• 5+ years of experience in a large enterprise environment.
• Windows
  11 support.
• Microsoft
  365 support experience.
• End‑user network connectivity troubleshooting.
• Experience with Service Now.
• Solid soft skills – experience working with customers face‑to‑face.
• U.S. citizenship; must reside within the United States.
• Pre‑employment drug test required prior to starting.
• Must be able to work fully onsite at one of the following locations:
  Huntsville, AL;
  Woburn, MA;
  East Hartford, CT;
  Fort Wayne, IN;
  Tucson, AZ;
  ElSegundo, CA;
  Goleta, CA;
  San Jose, CA;
  St.Petersburg, FL;
  McKinney, TX;
  Portsmouth, RI;
  Sterling, VA.

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Experience in a manufacturing environment (preferred).

Successful candidates must pass a pre‑employment drug test before starting and must be U.S. citizens. The position is fully onsite and will be based at one of the client locations listed above, based on the candidate’s proximity.

• U.S. compensation ranges: $38,400 to $65,040; location‑specific ranges:
  California: $42,120–$78,120;
  Colorado: $38,400–$65,040;
  New York City : $46,080–$78,120;
  Washington: $42,120–$71,640;
  Washington DC: $42,120–$71,640.
• Eligible for Kyndryl’s discretionary annual bonus program based on performance.
• Comprehensive benefits package including medical, dental, disability, retirement, paid leave, and paid time off.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.