Desktop Field Technician
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-06-20
Listing for:
Radiant Digital
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position:Desktop Field Technician
Location:
Onsite - Phoenix, AZ Duration:
Long Term This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks. Responsibilities will include but not limited to: JOB REQUIREMENTS
- A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
- One year of Active Directory experience.
- Experience with Service Now ticketing software.
- Experience with Tanium or Workspace One MDM.
- Experience providing technical support for Microsoft Windows and Office in a network environment.
- Experience with preventive maintenance and procedures of workstations and laptops
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system specifications and design.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
- The successful candidate must pass a federal background check.
- Only the highest qualified candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
- Candidate should be able to safely lift 50 pounds.
- Must possess and maintain a valid Arizona driver’s license with a clean record.
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