IT Equipment Technician

OnTrac IT Equipment Technician I

OnTrac is hiring an IT Equipment Technician I! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess empathy, enjoy assisting others, thrive in a fast‑paced environment, and excel at problem‑solving, we encourage you to apply.

Phoenix, AZ. This position is performed onsite at one of the Company’s operational facilities, unless otherwise specified.

The hourly pay range for this position is $19.23 – $28.85 per hour. Actual compensation will be determined based on experience, skills, internal equity, geographic location, and other job‑related factors. This position may also be eligible for shift differentials, overtime pay, or other forms of additional compensation in accordance with applicable Company policies and law.

The IT Equipment Technician I supports the full lifecycle of IT equipment, including receiving, inventory management, deployment, troubleshooting, and disposal. The position ensures that hardware assets are accurately tracked, properly maintained, and effectively deployed to support business operations, while also providing basic technical support to end users.

• Medical, dental, and vision insurance
• Life insurance and short‑ and long‑term disability coverage
• 401(k) retirement savings plan with company match
• Student loan repayment
• Accrued vacation, beginning on the first day of employment, with accruals up to 96 hours for the first year and increases up to 160 hours
• Paid sick leave*
• Two paid floating holidays per year (after 90 days of employment)
• Six paid company holidays
• Two weeks paid pregnancy disability leave and four weeks paid parental bonding leave, subject to eligibility
• Employee assistance, wellness, and other benefit programs

• High school diploma or equivalent required
• 0–3 years of experience in IT support, inventory, or shipping/receiving
• Basic understanding of IT hardware and peripherals
• Familiarity with inventory or asset tracking systems
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Familiarity with ticketing systems (e.g., Service Now)
• Experience in an IT or technical environment preferred

• Combination of warehouse and office environment
• Requires standing, lifting, and moving equipment (up to 50 lbs)
• May include extended periods at a workstation

• Receiving, inspection & shipping:
  Receive, inspect, and document incoming IT hardware shipments; prepare, package, and ship equipment to internal users and vendors.
• Inventory & asset lifecycle tracking:
  Maintain accurate inventory records and asset tracking systems; label and track assets throughout lifecycle stages from procurement through disposal; monitor inventory levels and replenish stock as needed.
• Returns, disposal & audit support:
  Process returned or decommissioned equipment in compliance with data security standards; conduct inventory audits and reconcile discrepancies.
• Device setup & configuration:
  Set up and configure desktops, laptops, printers, and peripherals to support user and business needs.
• Troubleshooting, maintenance & user support:
  Diagnose and resolve basic hardware and software issues; perform routine maintenance and preventative system checks; provide hands‑on support and guidance to users.
• Documentation & IT coordination:
  Maintain documentation of inventory, fixes, and procedures; coordinate with IT teams on deployments, repairs, and upgrades.
• Workspace organization & policy adherence:
  Ensure proper handling, storage, and organization of equipment; maintain a clean, secure workspace and adhere to IT policies.

• Knowledge of asset lifecycle management best practices
• Understanding of data security requirements and hardware disposal compliance
• Strong attention to detail and solid organizational skills
• Basic troubleshooting and problem‑solving skills
• Effective communication and teamwork

This job posting is anticipated to remain open for at least 15 days from the date of posting.

• Washington state employees are eligible for up to 56 hours of paid sick leave annually.

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