Desktop Support Technician

Responsibilities

Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Mobile device support including working understanding of mobile device management tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in after hours/weekends on call rotation.
• Support Audio/Video conferencing equipment.

• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with Service Now ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Experience with preventive maintenance and procedures of workstations and laptops.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a federal background check.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record.

Only the highest qualified candidates will be considered.