Desktop Field Technician

Job Type: Long-Term Contract - Multiyear contract

Schedule: Monday–Friday, 8:30 AM – 5:30 PM MST

We are seeking an experienced Desktop Field Technician to support a large enterprise IT environment. This is a long-term contract opportunity for a hands‑on IT professional who enjoys providing exceptional end‑user support, troubleshooting technical issues, and working with a variety of hardware, software, mobile devices, and collaboration technologies.

This role requires a strong customer‑service mindset, excellent communication skills, and the ability to thrive in a fast‑paced environment supporting mission‑critical operations.

Work Arrangement: The first 90 days require working onsite five days per week. After the onboarding period, the schedule transitions to a hybrid model with four days onsite and one day remote. Candidates must reside in the Phoenix area by their start date.

• Provide first- and second-level technical support for end users.
• Respond to and resolve help desk tickets in a large enterprise environment.
• Install, configure, maintain, and troubleshoot desktop and laptop hardware and software.
• Deploy and image workstations and laptops.
• Support Microsoft Windows operating systems and Microsoft Office applications.
• Troubleshoot and maintain peripheral devices, including printers, scanners, and plotters.
• Assist with mobile device support and device management solutions.
• Perform system patching, updates, and preventive maintenance.
• Support conference room technology, audio/visual systems, and video conferencing equipment.
• Create and maintain technical documentation and system records.
• Provide regular status updates and participate in team reporting activities.
• Participate in after‑hours and weekend on‑call support rotations as needed.

• Minimum 3 years of desktop support, field support, or technical support experience.
• At least 1 year of Active Directory experience.
• Experience using Service Now or a similar IT ticketing platform.
• Experience supporting Microsoft Windows and Microsoft Office in a networked environment.
• Strong troubleshooting skills across desktop hardware and software.
• Experience imaging, deploying, and maintaining laptops and workstations.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Ability to safely lift up to 50 pounds.
• Valid driver's license with a clean driving record.
• Ability to pass a background check.

• Experience with Tanium, Workspace ONE, or other Mobile Device Management (MDM) solutions.
• Experience supporting audio/visual and video conferencing technologies.
• Experience creating and maintaining technical documentation.
• Experience supporting enterprise environments operating 24/7.