Senior Data Center Support Services Technician

Job Overview

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advanced fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.

Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

• Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Guides and instructs less experienced technicians on best practices for implementing network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs‑off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines during on‑site work at customer locations and at office, with limited supervision.
• Trains advanced fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.
• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
• Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives.
• Develops and shares procedures to identify and resolve routine or non‑routine issues, serving as an escalation point for the team.
• Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one’s field.
• Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9…