Service Desk Analyst

Short Description

SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identity and access management.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high-level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with Power Shell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

Hybrid work schedule; onsite every 3rd day at 1970 West Broad Street, Columbus.

• Strong communication/ leadership skills.
• Strong influence, collaboration and negotiation experience.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
• Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
• Have excellent organizational skills, proven analytical, planning, problem‑solving, and decision‑making skills.
• Must be knowledgeable in the English language/speak clearly and understandably using the English language.