OCM Analyst- OTC

Job Description

The OCM Analyst will support the OTC Modernization project by driving change management activities across National Accounts (NA) and Field phases. This role will focus on communications, engagement, and readiness efforts to ensure successful adoption of new processes and tools.

Key responsibilities include:

• Own updates to communications & engagement plan
• Draft and send communications, including 30-day outlooks
• Develop and manage distribution lists
• Support OTC Monthly Newsletter

• Coordinate communications and engagement logistics for SIT, UAT NA, and UAT Field
• Analyze survey feedback and translate into actionable change/training plans

• Schedule and coordinate CCN meetings
• Develop monthly CCN materials and manage distribution
• Maintain SharePoint / OTC Homepage with current content

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• Comfortability digging in, creating deliverables, doing analysis, writing communication, etc.
• Proven track record in Change Management
• Self-starter with ability to lead and own responsibilities
• Detail-oriented and organized
• Strong written and verbal communication skills
• Experience running a Change Champion Network
• Hands-on approach: writing comms, creating presentations, tracking plans
• Ability to analyze metrics (readiness, adoption, training effectiveness)
• Order to Cash knowledge
• Oracle experience
• Project Management experience
• Experience in both Corporate and Field environments
• Testing event support experience
• SharePoint experience
• Familiarity with AI tools