CLSS L2 Support - Azure cloud and MS SQL

We are currently seeking a CLSS L2 Support – Azure cloud and MS SQL to join our team in Gilbert, Arizona (US-AZ), United States (US).

• Monitoring & Alerts – Review and respond to alerts from Azure Monitor, Log Analytics, and other monitoring tools.
• Investigate resource utilization (CPU, RAM, storage, network) and identify recurring incidents and suggest automation.
• Incident & Request Handling – Work on tickets escalated from L1/tech support, perform root cause analysis, create knowledge base articles and escalation to L3 or vendor support when needed.
• Maintenance & Patching – Schedule and monitor patch deployments for VMs/resources and validate post‑patch system health.
• Database Monitoring & Health Checks – Monitor SQL Server jobs, error logs, blocking sessions, deadlocks, track database growth, free space, index fragmentation and review backup job success/failures.
• Incident Handling – Resolve tickets related to query timeouts/performance slowness, user access/permissions issues, database connectivity errors, escalating high‑severity DB corruption or complex performance tuning issues to L3/DBA.
• Backup & Restore Support – Verify daily backups (full, differential, log) and perform restore requests for developers/test environments.
• Maintenance Tasks – Run index and statistics updates, apply minor patches/hotfixes under DBA guidance, validate SQL Agent jobs running successfully.
• Request Fulfillment – Create new databases (with standard templates), provide database exports/imports, run approved scripts.
• Documentation & Reporting – Update incident resolution steps in knowledge base and share weekly/monthly health reports with management.

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 4–6 years of experience in Microsoft Azure Cloud IT support, preferably cloud or infrastructure.
• 4–6 years of experience working with SQL Server in support or operations.

• 5+ years of hands‑on experience on Azure Portal navigation and core services:
  Virtual Machines, Storage Accounts, Networking (VNet, NSG, VPN), Azure AD.
• 5+ years of hands‑on experience with Identity & Access Management (IAM/RBAC).
• Basic knowledge of Azure Monitor, Log Analytics, and Alerts.
• 5+ years of hands‑on experience handling backups and restore operations in Azure.
• Familiarity with resource provisioning and scaling, understanding of cost management/billing basics.
• 5+ years of hands‑on experience with SQL Server Management Studio (SSMS); ability to monitor and troubleshoot SQL Agent jobs, check logs for failures, blocking, and deadlocks, run queries for health checks.
• Familiarity with backups & restores (full, differential, log), knowledge of user/role management and security.
• Basic performance troubleshooting (identify slow queries, blocking sessions), understanding of indexes, statistics, and maintenance plans.

• Ticketing systems (Service Now, JIRA, Remedy, etc.).
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Basic understanding of security/compliance in cloud environments.
• Experience with monitoring tools (Kibana, Grafana).

• Strong troubleshooting and analytical skills.
• Good communication skills to explain technical issues clearly to non‑technical users.
• Ability to work on shift‑based support (24x7 environments).
• Ability to follow standard operating procedures (SOPs) and good documentation habits.
• Escalation judgment and problem‑management mindset.
• Strong documentation and ability to create/run knowledge base articles, mentor/help L1 engineers.
• ITIL Foundation certification (good to have).
• Willingness to work in 24x7/on‑call rotation.

• Automation & Scripting – Power Shell or Azure CLI; writing simple T‑SQL scripts for repetitive tasks.
• Performance Tuning Basics – analysis of execution plans, query bottlenecks, indexing strategies beyond basics.
• Familiarity with SQL Always On Availability Groups, Failover Clustering.

NTT DATA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information and EEO rights, please refer to the company website.