Manager, Learning Strategy

Manager, Learning Strategy

Locations:
Charlotte, North Carolina;
Dallas, Texas;
Horsham, Pennsylvania;
Orlando, Florida;
Phoenix, Arizona;
Pittsburgh, Pennsylvania;
Raleigh, North Carolina.

This role is responsible for translating and executing Patient Service Center’s (PSC) learning strategy into scalable curricula, content, and learning experiences across onboarding, ongoing enablement, and upskilling. Reporting to the Associate Director, Learning Strategy, the role ensures learning programs, curricula, and content are planned, prioritized, maintained, and executed in alignment with defined strategy, business priorities, and operational needs. It serves as the bridge between strategy and execution, owning learning intake, prioritization, curriculum planning, and content lifecycle management, while leading a team of Instructional Designers and an LMS Administrator to deliver high‑quality, effective learning solutions.

• Translate learning architecture and content strategy into structured curricula, course maps, and executable learning plans, including role‑based learning journeys across onboarding, core training, and upskilling.
• Build and manage learning roadmaps, schedules, and training plans, ensuring alignment to business priorities.
• Own and manage the learning intake process, pipeline, and backlog, prioritizing work based on business impact, urgency, and resource capacity.
• Identify training gaps using performance data, stakeholder input, and learner feedback, and recommend aligned solutions.
• Ensure learning solutions are consistent, scalable, and aligned to defined strategy.

• Own content review cycles, updates, and maintenance across all PSC learning materials.
• Partner with SMEs and stakeholders to ensure content accuracy, relevance, and alignment to current processes, keeping materials current with business changes.
• Support governance processes (versioning, approvals, documentation) in alignment with defined standards.
• Partner with PSC Operations and the Learning Experience & Onboarding Manager to align curriculum, communications, and delivery.
• Coordinate training readiness, scheduling, and execution alignment, ensuring delivery teams have the materials and visibility needed.

• Own learning reporting across programs, including completion, effectiveness, and operational insights.
• Use metrics, surveys, and feedback to evaluate effectiveness and identify trends, gaps, and opportunities.
• Partner with leadership and operations to continuously refine learning priorities and solutions.
• Oversee planning, tracking, and execution to ensure alignment, visibility, and operational readiness.
• Drive improvements in learning engagement, efficiency, and scalability through optimized processes, tools, and AI‑enabled capabilities.

• Build a high‑performing team aligned to PSC learning goals and business needs.
• Set clear priorities, expectations, and workload distribution.
• Provide direction on timelines, deliverables, and execution standards.
• Foster strong collaboration, accountability, and quality across outputs.

• Other responsibilities as required.
• Up to 20% travel may be required.

• Bachelor’s degree in a related field.
• A minimum of 6 years of experience in learning design, curriculum development, or learning program management.
• A minimum of 3 years of people leadership experience.
• Well versed in MS Office Products (Teams, SharePoint, Word, PowerPoint, Excel, etc.).
• Strong expertise in ADDIE instructional design methodology.
• Strong ability to translate business needs into structured learning solutions.
• Experience with LMS platforms and learning technologies.
• Strong stakeholder management and collaboration skills.
• Experience working in fast‑paced, operational environments.

• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
• Experience supporting contact center or frontline operational roles.
• Experience leveraging AI tools to enhance learning processes or…