IT Support Technician

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. To qualify for this position, the applicant must have one year of specialized experience.

Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

Preference will be given to candidates with strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment. Candidates should possess a solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment. Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices), is highly preferred.

Additionally, experience providing end user support for Microsoft Office enterprise products-including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as One Drive and One Note-is desirable. Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware, is helpful, as is experience supporting audio/visual technologies.

Preference will also be given to candidates whose work history demonstrates strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to manage multiple priorities in a fast-paced environment; and the ability to see assigned projects through to completion. Preference may also be given to applicants with experience in a federal court environment and/or experience with specialized applications used by the federal courts.

A bachelor's degree is preferred.