IT Hardware Technician

IT Hardware Configuration & Refurbishment Technician

ER2 is seeking a hands-on IT Hardware Configuration & Refurbishment Technician to support device deployment, testing, repair, and refurbishment operations. This role plays an important part in helping extend the life of technology through responsible IT asset management and redeployment.

We're looking for someone who enjoys problem-solving, working with technology, and taking pride in producing high-quality work in a fast-paced team environment.

Schedule:

Monday – Friday | 8:00 AM – 5:00 PM

Compensation: $21–$25/hour DOE

Reports To:

Director of ITAM

Device Configuration & Deployment

• Configure, provision, and deploy laptops, desktops, and other IT equipment
• Utilize IT Asset Management (ITAM) systems and deployment tools such as Autopilot
• Complete custom device builds and ensure proper asset tagging and labeling

Hardware Refurbishment & Repair

• Test, diagnose, reimage, refurbish, and repair returned equipment
• Perform hardware upgrades and component replacements as needed
• Clean, sanitize, package, and prepare equipment for redeployment

Quality Control & Documentation

• Verify configured and refurbished devices meet company and client standards
• Maintain accurate records of repairs, RMAs, warranty claims, and asset activity
• Assist with inventory organization and spare parts tracking

Troubleshooting & Team Support

• Troubleshoot hardware and software issues
• Collaborate with operations, inventory, and project teams to coordinate workflow
• Assist with onboarding and training new technicians as needed

Compliance & Continuous Improvement

• Follow data security, asset handling, and electronic waste disposal procedures
• Identify opportunities to improve processes, efficiency, and workflow organization
• Stay current on relevant tools, technologies, and best practices

• 2+ years of experience in IT hardware configuration, repair, or refurbishment preferred
• CompTIA A+ preferred but not required.
• Familiarity with Windows and Mac operating systems
• Experience with automated deployment tools such as Autopilot is a plus
• Basic to intermediate understanding of IT asset management processes
• Comfortable working with computer hardware components and installations
• Strong troubleshooting and problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Strong communication and time management skills

• Full healthcare benefits package
• 401(k) with company match
• Paid Time Off & Holidays
• Teammate Engagement Events
• Company Branded Attire Allowance
• Professional & Personal Growth Opportunities
• Welcoming, collaborative, and improvement-focused culture
• A workplace where ideas are encouraged and everyone has a voice

• Ability to sit and/or stand for extended periods of time
• Ability to work at a computer for extended periods
• Ability to regularly lift, push, or pull up to 50 lbs

• Legally authorized to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to pass a drug screening
• Ability to pass a background screening with no convictions related to theft or cybercrime

Before you apply, please review our careers page at ER2 Careers to learn more about our hiring process and what to expect moving forward. Spoiler alert:
The next step is a one-way video interview!

After applying, please add n to your email contacts so you do not miss communication from us.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment decisions are based on qualifications, merit, and business need.

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