IT Support Technician

IT Support Technician I – Phoenix Office

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office.

• Up to 13 days paid annual leave per year for the first 3 years of employment; 20 to 26 days per year thereafter (dependent upon the length of federal service).
• 11 paid holidays per year.
• 13 days of paid sick leave per year.
• Up to 12 weeks paid maternity/paternity leave, if qualified.
• Excellent retirement package (enhanced Federal law enforcement retirement benefits) mandatory participation in the Federal Retirement System (FERS) and Social Security programs.
• Optional Thrift Savings Plan (TSP), a 401(k)-styled program with a matching component of up to 5%, with diversification control.
• Full extension of health benefits.
• Optional participation in the federal health insurance program of your choice (no waiting period).
• Optional vision and dental insurance programs of your choice (no waiting period).
• Optional participation in a flexible spending program for health and/or dependent care.
• Optional participation in group life insurance.
• Transit subsidy.
• On-site fitness center (Phoenix only).
• Flexible schedule options.

To qualify for this position, the applicant must have one year of specialized experience.

Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

• Strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment.
• Solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment.
• Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices).
• Experience providing end user support for Microsoft Office enterprise products—including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as One Drive and One Note.
• Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware, as well as audio/visual technologies.
• Strong customer service and interpersonal communication skills; ability to work cooperatively with clients, team members, and managers; ability to manage multiple priorities in a fast-paced environment; ability to see assigned projects through to completion.
• Experience in a federal court environment and/or experience with specialized applications used by the federal courts.
• A bachelor’s degree is preferred.