Technical Analyst

Technical Support Manager

This role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.

• Monitor Outlook, Teams, and Service Now for incidents and questions.
• Review logs to identify and resolve issues
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

• 5+ years of experience in application support.
• Experience with enterprise job scheduling software (e.g., JAMS, etc.).
• Familiarity with digital workflow platforms (e.g., Service Now) and ITIL methodologies.
• SQL for troubleshooting issues with queries is preferred.
• Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
• Experience with fuel systems is preferred.

• Strong analytical and critical thinking skills to resolve complex technical problems.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently and part of a team.

• This role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.
• This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.