IT Solution Analyst III - TeleHealth
Listed on 2026-07-04
-
IT/Tech
Systems Analyst, IT Consultant, IT Business Analyst, IT Support
Primary City/State: Phoenix, Arizona
Department Name: IT Clinical Care-Corp
Work Shift: Day
Job Category: Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek’s list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
The IT Telehealth team is responsible for the design, build, implementation, and support of Telehealth hardware and applications within a Cerner Oracle environment. The applicant should possess a strong understanding of Telehealth systems with experience in application support of products such as:
Vee One, Philips eCare Manager, nCentaurus, Caregility, Ava Sure, eVisit, Oxe Health. Oracle Cerner experience should include Power Chart.
We are currently seeking an IT Solution Analyst III to assist with the ongoing implementation and support of Telehealth equipment across the system. The analyst must be comfortable working collaboratively across multiple teams and with key stakeholders to ensure accuracy and timeliness within communications and project timelines. As a level III analyst, daily work will include operational tasks such as device or application installations, upgrade validations, performing root‑cause analysis on reported issues, or provisioning user access rights.
This role will also have opportunity for small to medium project management.
This is a Monday-Friday 8am - 5pm AZ Time. This is a hybrid position with occasional onsite travel for Go Live or troubleshooting support with on call responsibilities outside of normal business hours. Only candidates in AZ will be considered.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position SummaryThis position is a high-level individual contributor with expertise in selected business or healthcare processes and participates in formulating system scope and objectives relative to the company’s requirements. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide. Acts independently or as a leader of a team to provide knowledge, guidance, research and fact‑finding expertise to define, design and modify specifications and processes of complex information systems.
Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications. Maintains current professional and technical knowledge.
Relentless focus on delivering outcomes and value to our business. Partners across organization and related functional areas to understand internal customer needs related to service excellence, including but not limited to analytical, technology and reporting needs; determine the appropriate course of action; make recommendations in an actionable format including to senior management, to achieve desired business results. Facilitates cross‑functional teams and/or leads projects with departmental or company‑wide scope to implement system changes.
This may also include providing oversight, change management, general work direction or leadership to individuals on team; conducts regular meetings with stake holders and uploads necessary documents to the shared information repositories, such as SharePoint or Teams.
Establishes and defines processes, documentation and standards for quality, and provides expert advice to ensure adherence to critical operating standards; mentors junior members of the team;
Provides leadership for customers, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead task forces to plan, implement, and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).