Senior IT Technician

What You'll DoProvide advanced troubleshooting and support for Windows workstations, laptops, and peripherals

Act as a technical escalation point for complex desktop and endpoint issues

Manage workstation imaging, configuration, and lifecycle management

Support Microsoft 365, Windows 11, Active Directory, Azure AD, Intune, and Group Policy Maintain and monitor server backups and disaster recovery systems

Support and maintain network infrastructure including switches, routers, and firewalls

Document IT procedures, configurations, and troubleshooting processes

Provide technical training and guidance to employees

Mentor junior IT technicians and promote best practices

Evaluate and recommend hardware and software solutions

Collaborate with internal teams and external vendors to support business technology needs

What We're Looking For5+ years of IT support experience

Associate degree in Information Technology or equivalent experience

Strong expertise supporting Windows 11 and Microsoft 365 environments

Experience with Active Directory, Azure AD, Intune, and endpoint management

Familiarity with network infrastructure (switches, routers, firewalls)

Experience with backup and disaster recovery solutions

Professional certifications such as CompTIA A+, MCSA, or CCNA are a plus

Key Skills Advanced troubleshooting and analytical problem-solving

Excellent communication and documentation skills

Strong organization and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Customer-focused mindset with strong interpersonal skills

Ability to work independently and remain calm under pressure

Why Join Open Tech Alliance?

At Open Tech Alliance, you'll join a collaborative IT team where your technical expertise directly supports business success. We value innovation, teamwork, and continuous learning. You'll have the opportunity to work with modern technologies, improve IT operations, and grow your career while making a real impact across the organization.

Work Environment This role operates primarily in a professional office environment with occasional work in equipment rooms or workspace installations. Some after-hours support may be required during major incidents, system upgrades, or critical projects.

Interested?

We'd love to hear from you. Apply today and help us build a reliable, secure, and high-performing technology environment for our team.
#J-18808-Ljbffr