Customer Service Representative
Listed on 2026-07-08
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IT/Tech
IT Support, Technical Support
As a Level 1 Customer Service Representative, your main responsibilities will include assisting clients through Live Chat, Support Tickets, and Sales Phone Calls.
Shift
Hours:
Monday - Friday, 10:00 AM - 06:00 PM EST
Vivint Host is a small but rapidly growing web hosting company. Despite our small team, our customers truly appreciate our services.
We grow every day, and this is why we're hiring new people every few months, to make sure our clients are happy and our team is not overwhelmed.
Qualifications and Skills:- Must have experience working in the web hosting industry (1+ years)
- Intimate knowledge of cPanel
- Excellent verbal and written English & Spanish communication skills
- Strong desire to grow technical skills
- Experience troubleshooting Linux servers and applications (Alma Linux, Cloud Linux)
- Experience with Word Press and other open-source CMS's is preferred
- Familiarity with standard web hosting services (PHP, MySQL, FTP, DNS, sFTP, SSH, )
- Patience and perseverance to provide exceptional technical support to non-technical users via Live Chat, Support Tickets, and Sales Phone Calls.
We offer 15 days of paid time off (PTO) per year and standard holidays. The average salary for this role is $18 per hour, though it may vary based on your current skills. Our hiring package includes several additional perks, such as paid courses, a VoIP phone, a Laptop, and a significant reward after 2-5 years with the company.
Important
:
You must reside in the U.S. and have a stable internet connection for this position.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).