ServiceNow Business Process Consultant
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-08
Listing for:
Alldus
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Business Systems/ Tech Analyst, Systems Analyst
Job Description & How to Apply Below
Overview
Job Title: Service Now Business Process Consultant – CSM
Location: Remote (US only)
Employment Type: 6-Month Contract
Alldus is hiring on behalf of a leading US organization for an experienced Service Now Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the Service Now platform across the United States.
Responsibilities- Analyze US business requirements and translate them into optimized Service Now CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic Service Now CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US teams.
- 5+ years of hands-on experience with Service Now CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with Service Now developers and solution architects in cross-functional environments.
- Service Now Certifications required: CSA, and two CIS - one must be in CSM
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