Operations Support Associate

Title:
Operations Support Associate

Key Responsibilities

• Customer Service and Vehicle Processing:
• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Operational Support:
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.
• Standards and Communication:
• Maintain the company's service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Qualifications

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the market area
• Demonstrated ability to provide excellent customer service and resolve problems effectively.
• Strong verbal and written communication skills.
• Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team.
• Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under Lyft's insurance policy.
• Ability to follow instructions and work independently.