Automation & Insights Coordinator

Delivery Transformation‑Automation Platform Coordinator

The Automation Platform Coordinator (Americas) owns enterprise automation discovery, intake enablement, and platform coordination across the Americas, aligning Delivery Transformation, Information Systems, PMO, and stakeholders inside and outside Technical Services to drive a consistent, scalable pipeline of automation opportunities. This role manages the Automation Fair execution, governs the Automation Store and Automation Register as systems of record, and drives conversion of discovery outputs into intake‑ready submissions with strong reuse potential, metadata integrity, and portfolio visibility, while maintaining catalog structure, taxonomy, and governance to prevent duplication and support enterprise reuse.

This position operates at the intersection of enterprise automation discovery, intake, and platform management and requires proficiency in the following areas.

• Power Platform (Power Apps, Power Automate)
• Power BI
• Automation Store / automation registry platforms
• Metadata taxonomy and data modeling
• API and integration concepts
• SharePoint and Teams-based knowledge management
• Workflow routing and intake frameworks

• Own the structure, governance, and day‑to‑day operation of the Automation Store and Automation Register as systems of record for all automation activity
• Maintain catalog structure, metadata standards, tagging logic, and data alignment across platforms
• Drive visibility, traceability, and portfolio alignment through accurate and structured platform data

• Manage enterprise automation discovery efforts through Automation Fair and related campaign
• Drive participation across service lines and stakeholder groups to generate a continuous pipeline of opportunities
• Identify high‑value use cases aligned to enterprise priorities, workflows, and platform constraints

• Own the structure, governance, and day‑to‑day operation of the Automation Store and Automation Register as systems of record for all automation activity
• Drive conversion of discovery outputs into intake‑ready automation submissions
• Route qualified opportunities into Intake & Design Authority with complete and structured inputs
• Identify and resolve gaps in submissions with originating teams and stakeholders

• Promote reuse of existing automation assets through effective catalog design and stakeholder engagement
• Identify duplicate or overlapping opportunities and align them to existing solutions or patterns
• Provide signals to governance and portfolio owners on reuse trends, gaps, and opportunities

• Act as primary platform liaison across stakeholders inside and outside Technical Services including PMO, IS, Tech Apps, delivery teams, and service line communities
• Align stakeholders to discovery, intake, and platform usage expectations
• Facilitate feedback loops to refine platform structure, discovery approach, and intake readiness

• Provide structured reporting on discovery activity, pipeline health, reuse, and platform utilization
• Translate platform data into actionable insights for portfolio, governance, and leadership decision‑making
• Highlight risks, gaps, and patterns impacting pipeline quality, participation, and conversion

• Continuously refine discovery workflows, intake routing, and platform structures based on enterprise feedback
• Identify breakdowns in discovery, catalog usage, or intake readiness and drive corrective actions
• Align platform evolution with enterprise automation strategy, governance expectations, and delivery needs

• Communicates Effectively – Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Drives Engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Ensures Accountability – Holds self and others accountable to meet commitments.
• Optimizes Work Processes…