Technical Product Manager

The Technical Product Manager is responsible for the end-to-end product lifecycle of highly technical enterprise cloud and managed services products. They drive the business needs of the company while staying closely connected to the Voice of the Customer (VoC), collaborating with the technical team, maintaining industry and market expertise, defining the product strategy, creating the product roadmap and leading cross‑functional teams in the value delivered by the Product Roadmap to our clients.

They demonstrate strategic thinking, while also being able to leverage a high degree of technical expertise with both internal and external efforts.

Leads the analysis, creation, ongoing management and communication of the assigned product roadmap(s) aligned with business objectives and supported by business cases, market and client research, all relevant data and competitive gap analysis by performing regular gap analysis to ensure our products and services exceed other marketplace options. Monitors channel performance to recommend improvements and new product offerings.

Leads internal stakeholders including, but not limited to, the engineering, design, information security, sales and marketing teams as well as associated external vendor partners to help determine the best implementation, launch, ongoing sustainment methods/activity and other associated product lifecycle management considerations.

Responsible for programs that support customer adoption of hosted products and services. Works with internal stakeholders to monitor and address product and client challenges. Translates customer needs and technology directions into new features and services.

Understands, researches, and follows technical trends in the industry, collaborating closely with internal technical teams to ensure maximum effectiveness in the delivery on product requirements.

Works as a product owner in an agile team, specifically documenting user stories, acceptance criteria and product capabilities.

Gathers customer feedback to validate that the product works against stated metrics.

Performs other job‑related duties as assigned.

• Bachelor's degree in business, IT, Computer Science, engineering or related field OR Technical or Trade School in relevant field preferred.
• Cloud Certification: AWS, Microsoft Azure or Google Cloud required.
• 3+ years' experience in hosting and/or managed services B2B product management required.
• 2+ years in a technical product management and/or managed services position with a provider of cloud, datacenter, utility, or critical environment services required.
• 2+ years of experience of strategic analysis related to system implementation in a B2B environment required.
• 2+ years working with cross‑functional teams required.
• Demonstrated combination of technical aptitude and high emotional intelligence required.
• Excellent product management skills required.
• Expert knowledge of data center processes and technology required.
• Excellent written, verbal and presentation communication skills appropriate to all levels of the organization as well as clients required.
• Proficiency in MS Word, Excel, Power Point, MS Project Visio, and MS Teams required.
• 1+ years Financial Industry (Credit Union) Experience preferred.
• Project Management Professional (PMP) Certification preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.