Business Technology Analyst – Performing Mortgage Servicing Operations

Responsibilities

• Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights
• Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs
• Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure
• Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines
• Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership
• Present complex business, risk, and control concepts through effective visualizations (tables, bar charts, line charts, line trends, and other data visual formats)
• Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs

• Bachelor's degree, or equivalent work experience
• Three to five years of direct experience (with project lead experience), or five to eight years of related experience
• Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations
• Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required
• Power App experience preferred
• PL-300 Power BI certification useful
• Strong organizational and analytical skills as well as working knowledge of effective control design
• Solid understanding of project management techniques and testing processes
• Effective verbal and written communication skills, with strong negotiation skills