Technical Account Manager
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Responsibilities
- Own and manage a dedicated enterprise client portfolio as primary technical advisor
- Deliver seamless implementations from kickoff through go‑live
- Develop deep understanding of each client’s goals and translate them into actionable plans
- Engage clients regularly via Zoom, email, phone, and on‑site visits
- Navigate ambiguous implementation scenarios independently
- Drive product adoption with measurable improvements in usage metrics
- Conduct technical assessments of API implementations
- Guide clients on product integrations and troubleshooting
- Serve as first technical point of contact during implementation and post‑go‑live
- Monitor client health scores, usage metrics, and engagement
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years in Client Success, Technical Account Management, or Implementation Management in B2B SaaS
- Proven track record managing enterprise portfolios and driving retention, adoption, and client satisfaction
- Experience project managing complex software implementations from kickoff through go‑live
- Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues independently
- Track record operating in ambiguous or early‑stage environments
- Demonstrated experience managing multi‑threaded enterprise relationships
- Track record leveraging data and metrics to drive client outcomes and operational efficiency
- Experience in payroll, HR tech, or compliance technology strongly preferred
- Bachelor’s degree
- Technical Account Management certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- API certification
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