Revenue Analyst

Responsibilities

• Support property-level configuration and optimization of revenue management systems through direct engagement with franchisees via tickets, email, phone, and virtual meetings, including analysis of system health and usage reporting.
• Lead onboarding and go-live support for ChoiceMAX, including configuration recommendations, system setup, training delivery for hotels, and facilitate educational training webinars for franchisees.
• Manage and escalate ChoiceNOW tickets to appropriate teams and support Franchisee Care with system-related escalations.
• Conduct system audits to ensure adherence to brand standards and identify opportunities for improved performance and compliance.
• Collaborate with RMS vendor IT teams to resolve system issues and implement solutions at the property level.
• Support ad hoc projects and initiatives within the Revenue Management team.

• Bachelor’s degree preferred or equivalent combination of education and relevant work experience.
• 2+ years of progressive experience in revenue management, hotel operations, or travel industry distribution.
• Knowledge of hotel technology systems including RMS, PMS, CRS, and channel connectivity.
• Experience with IDeaS Elevate or ChoiceMAX revenue management systems (preferred).
• Proficiency in data analysis and reporting tools (e.g., Excel or similar).