Governance Delivery and Process Specialist, AVP

Responsibilities

• Support quality control across EA governance processes, ensuring completeness, accuracy, and adherence to standards
• Coordinate Agile/Scrum delivery activities, including backlog management, sprint tracking, and dependency/risk management
• Track governance actions, remediation items, dependencies, and audit follow-ups through closure
• Maintain audit-ready documentation, evidence, and governance artifacts
• Analyze Service Now data for quality issues, consistency, and reporting readiness
• Develop reports, dashboards, and executive summaries on governance metrics and delivery progress
• Partner with architecture, delivery, risk, and control stakeholders to ensure alignment and timely execution
• Identify opportunities for process improvement, automation, and AI-enabled efficiencies

• 5–6 years of experience in quality control, Agile/Scrum delivery coordination, or governance/process execution
• Familiarity with Agile/Scrum practices and SDLC governance checkpoints
• Working knowledge of Service Now (CSDM, CMDB, or APM preferred)
• Proficiency in data analysis and reporting (Excel, Power BI or similar tools)
• Strong attention to detail with experience in documentation, audit readiness, and compliance support
• Strong communication skills with the ability to engage technical and non‑technical stakeholders.