Desktop Support Technician

Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role:
Desk Side Support Engineer

Location:

Phoenix, AZ (Onsite)

Job Description Vendor Management
- To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are being handled as the defined SLA SLA & KPI Management
- To ensure all SLA and KPI for the project has been over and above achieved Client Management
- To ensure right communicating has been liaised with clients, Creating reports for client. Team Management
- Team building and handling skills and act as a bridge between the leadership and team members Team Handling
- Should handle team efficiently by taking max. output and discuss their improvement plan. Transition
- Due diligence and coordinate with the transition team for proper implementation of the process Tech Bär Management
- To ensure the teams manage the Tech bar efficiently. Help customer on their issues. Automation
- Process improvement and automation opportunity to be explored and implemented Technical
- Knowledge of SCCM, Windows 10 to 11 upgrade, Windows Build process, technical troubleshooting on windows, printers, Hardware issues, and client VPN. Ticketing Tool
- Service Now, Dashboard creation, how to calculate SLA's, Fetching reports and shared SLA reports with team Thanks & Regards, SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE
-19702 Direct No:  Ext: 135 Email: