IT Helpdesk

Since 1977, Arizona-based commercial general contractor Willmeng Construction has been committed to staying true to building excellence and preserving the company’s high value to the clients we serve. Willmeng gives back to our community and has been recognized for a multitude of awards for project excellence and company culture including Contractor of the Year by AZRE Magazine, #1 General Contractor by Ranking Arizona, Best Workplace by Inc.

Magazine, General Contractor of the Year by NAIOP, and Best Places to Work by Phoenix Business Journal.

Our strategic vision focuses on three fundamental aspects: supporting prelease transactions, maintaining our ability to competitively bid projects small and large, and fostering the “altruistic service” corporate culture established by recruiting highly talented individuals of great character.

Provide Tier 1 support to a distributed workforce using Windows laptops and Office 365 during an 8-hour shift. Log, categorize, prioritize, and manage incidents and requests in Happy Fox in accordance with SLAs, scripts, and standard procedures. Troubleshoot and resolve common endpoint, connectivity, printing, and Microsoft 365 issues, guiding users through safe step‑by‑step actions and documenting results. Triage access, software, and security concerns (including suspicious emails), elevate effectively to Tier 2/3 with complete diagnostics, and communicate clearly through confirmation and closure.

• Support the technology needs of a distributed workforce in person and over the phone.
• Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking stations, battery/charging, etc.).
• Support Office 365 applications (Outlook, Teams, One Drive, SharePoint, Office apps) including basic configuration and user guidance.
• Fulfill software requests (e.g., Visio, MS Project, Acrobat) by validating approvals/entitlements and initiating the standard install/deploy process.
• Handle account access issues (password resets, MFA prompts, lockouts) and route access requests through the approved process.
• Provide printer support for MFP, workgroup, and check printers (connectivity, mapping, drivers, default printer, queue/errors).
• Support technology in large company events like cameras, zoom and charging stations.
• Identify and triage potentially malicious emails and basic security concerns reported by users; instruct users on safe handling steps.
• Perform initial network connectivity triage (Wi Fi/Ethernet, VPN connection basics, “no internet” checks) and determine whether to elevate.
• Use remote support tools/processes as permitted to diagnose and resolve issues while maintaining user privacy and security requirements.
• Gather input on process improvement ideas or areas where additional training is needed; train staff in real time.
• Monitor technology trends and recommend future enhancements.
• Assist with preparation for project interviews including room configuration, equipment deployment for prep and deploying equipment to remote venues.

• 1 to 2 years of experience with: IT troubleshooting of software and hardware including Windows 11 Active Directory, VMWare, Outlook & Hosted Exchange, Microsoft Office and other standard applications, ticketing systems, Windows Server Systems, Routers, Switches and printers.
• 1 to 2 years of experience in the construction industry in a similar role.
• High school education required. Associate or bachelor’s degree in IT preferred.
• A+ and Network+ certification preferred.
• Excellent listening and communication skills, both written and verbal, to effectively communicate with staff, team members, vendors and Company leadership.
• High moral and ethical values.
• Goal-o…