IT Technical Support Specialist III

Pay Range: $81,910.40 - $97,260.80. This reflects the target hiring range only.

Central Arizona Project (CAP) is a 336‑mile system that supplies Colorado River water to central and southern Arizona. More than 6 million people rely on this supply. CAP employs nearly 500 people who enjoy a team‑oriented and safety‑focused work culture. The close community of a small company is driven to help fulfill our extremely valuable mission.

• Competitive salaries
• Arizona State Retirement System – Pension
• 401(k)
• Medical, dental and vision
• Life insurance, LTD, short‑term disability
• 4‑10 (Mon‑Thur) work schedule
• Option for part‑time remote work
• Paid training & tuition reimbursement
• 9 paid holidays
• Paid vacation & sick time
• Wellness programs
• No benefits waiting period
• Relocation benefits
• Significant training and development opportunities
• Public Student Loan Forgiveness eligible employer
• 12 week paid parental leave

As the Technical Expert, manage, evaluate, configure, test, install, and support computer and network related hardware and software to meet CAP’s requirements. At an expert level, plan, install, and test Windows servers and personal computer operating systems, hardware, and related peripherals. Install new network equipment and troubleshoot existing equipment. Provide installation and support for the Windows and CBM networks at headquarters and at facilities along the canal system.

• Work with clients, both in person and remotely, to troubleshoot problems and resolve simple to complex computer hardware issues, application problems, and network related problems.
• Provide client training as needed for effective use of hardware and applications.
• Meet defined targets for resolution of reported problems.
• Assist clients with “how to” questions regarding the use of computer applications and hardware.
• Assist Network Engineering, Windows Administrators, and IT Security with installations of equipment at HQ and remote locations, including routers, switches, telephony, video conferencing, cabling, and other infrastructure to meet network availability standards.
• Assist the IT Infrastructure Team at HQ and remotely when required, including system testing after security patching, beginning level cloud administration (SharePoint, One Drive), VDI administration, and data center hardware installs.
• Install computer applications requiring mid‑range computer network and/or Windows server and personal computer interoperability, including specialized CAD software such as AutoCAD, Livelink, SKM, etc., and maintain a good understanding of how to implement these tools with proper configuration.
• Lead and participate in project teams to develop and implement process improvements that positively impact Information Technologies and CAP.
• Act as a dedicated advocate to client departments to understand operational responsibilities and identify potential improvements or new services that IT can provide.
• Develop plans and implement changes or coordinate with appropriate IT staff to implement as necessary.

Bachelor’s degree (or higher) in Information Systems or a related field; or an associate’s degree plus an additional two (2) years of related work experience; or a high school diploma (GED) plus an additional four (4) years of related work experience.

Five (5) years of increasing responsibility performing computer and network support, troubleshooting, problem resolution, customer service, and support, installation and systems management of computer environments.

Must have a valid Arizona driver’s license and maintain a good driving record. If the candidate is hired from outside of Arizona, they will be required to obtain an Arizona driver’s license.

• A+ Certification.
• Microsoft Certification.
• Cisco Certification.
• Exposure to cloud technologies (Microsoft Azure).
• Exposure to Cisco technologies (switches, data center).
• Experience with Autodesk and CAD products.
• Experience with automated ticketing systems.
• Experience with building images.
• Experience with ticket triaging, management and reporting.

If you’re passionate about technology and customer service, consider joining one of the largest water conveyance systems in North America. Build your career with an outstanding organization – apply today!