SME Self Service Specialist

Key Responsibilities

• Identify and document future self-service requirements for the existing Service Now HR platform in alignment with HHS operational priorities
• Provide working knowledge and advisory guidance on the process for enhancing Service Now-based self-service functionality
• Consult the Government on maintaining self-service operations and continuity during any parallel HCM migration activities
• Support business process analysis and gap assessments tied to Service Now HR module capabilities
• Assist in planning and executing the migration from a Service Now-based self-service environment to Oracle’s HR self-service platform
• Act as a consultant to sustain self-service operations while functionality is transitioned from Service Now to Oracle
• Articulate key architectural and functional differences between the two platforms to inform Government decision-making
• Support user readiness, workflow mapping, and stakeholder communication throughout the migration lifecycle
• Serve as a SME resource for HHS on HCM self-service platform strategy and operations
• Collaborate with government stakeholders, program managers, and technical teams to align platform capabilities with HR business needs
• Produce clear, accessible documentation including process flows, gap analyses, requirements summaries, and transition plans
• Participate in working groups, stakeholder briefings, and review sessions as needed

• 5+ years of experience in HR technology, HCM platform administration, or HR systems consulting
• Hands‑on experience with Service Now HR Service Delivery (HRSD) module, including self‑service configuration and workflow management
• Working knowledge of Oracle HCM self‑service platform, including its architecture, employee/manager self‑service capabilities, and configuration framework
• Experience supporting or advising on HCM platform migrations, including transition planning and operational continuity strategies
• Strong analytical skills with the ability to assess platform gaps and translate findings into actionable recommendations
• Excellent written and verbal communication skills; ability to present complex technical concepts to non‑technical government stakeholders
• Ability to obtain a public trust clearance

• Prior experience supporting a federal agency HCM modernization initiative, ideally within HHS or a similarly large cabinet‑level department
• Familiarity with OPM HR policy frameworks and federal HR data standards
• Experience with process documentation tools such as Visio, Lucidchart, or Miro
• Knowledge of ITSM principles and their application to HR service delivery
• Service Now Certified Implementation Specialist – HR (CIS‑HR) or equivalent certification
• Oracle HCM Cloud certification or equivalent professional training
• Experience working in a government contracting environment

Employment for this position is contingent upon the candidate being a United States citizen and having the ability to successfully obtain and maintain a Public Trust clearance, in accordance with applicable federal regulations. All hiring decisions will be made in compliance with applicable federal, state, and local laws and regulations.

We are an Equal Opportunity Employer and do not discriminate in employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.