System Reliability & Support Specialist Sr Site Reliability Center

Position: System Reliability & Support Specialist Sr. - Site Reliability Center
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability and Support Specialist within PNC's Technology organization, you will be based in Pittsburg, Pennsylvania;
Dallas, Texas;
Cleveland, Ohio;
Birmingham, Alabama;
Phoenix, Arizona or Denver, Colorado.

Note:

This is a 24/7 production support role; hours: 8:00 am to 5:00 pm EST. Once trained, support specialist will follow a team on call schedule which is typically every 3 to 4 weeks.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

* Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

* Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.

* Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.

* Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.

* Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.

* Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Additional Technical

Experience:

Openshift

Connect Direct File Transmissions

Data Power

Kafka

MongoDB

Linux administration

MQ/RDQM

Oracle Exadata

Micron services

Java

SMTP Gateway - Simple Mail Transfer Protocol (ESP)

TOAD - Tool for Oracle Application Developers

VFaaS

QFaaS

Day2 Ops

Certificate Renewals

Dynatrace

Logscale

Big Panda

Tableau reports

GIT

Artifactory

Archer

bitbucket

F5

Integration BUS (ESI)

uDeploy

DNS

Confluence

Load runner

Apigee

COBOL

Control Center Application for SFG & NDM (XMS)

Jenkins - Integration and Delivery Platform (JNK)

Moba Xterm

Ping

Python (PAE)

Tomcat

vROPS

Entuity

Plato

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Apache Kafka, Application Development, Business Management, Connect Direct (Software), Customer Solutions, Design, Group Problem Solving, IBM Web Sphere Data Power, Process Improvements, Red Hat Open Shift, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry…