Desktop Support Engineer

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Phoenix, AZ. This is a professional banking setting with a high touch and executive level user community.

Duties:

* Configure, install, and test hardware components, hardware deployment replacements

* Manage hardware and software service-related issues for end-users to prevent escalation, working in the Service Now Ticketing System

* Provide cross-divisional troubleshooting by updating and maintaining tickets

* Reimagine PCs, backing up and restoring user data

* Install and validating correct software versions on devices and confirm functionality

* Utilize Wells utilities to troubleshoot end-user machine functionality

* Document service events accurately in work orders and ticketing system
* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting

* Strong Win 11 skills/imaging experience

* Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS

* Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management

* Previous experience working in Service Now (a plus) ticketing system or similar

* Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk

* Strong customer communication and service skills

* Knowledge of two factor authentication

* Must be able to work independently in a fast pace high profile environment

* Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed