ServiceNow Administrator; FedRAMP

About the Role

• Start: ASAP
• Duration: through the end of the year
• Location:
  
  Remote from United States
• Hours:
  
  8 am – 5 pm Pacific Standard Time
• Compensation: $32-37/hr W2 plus benefits
• — Sorry, no 3rd party applicants —

• Service Now Administration & Configuration
  • Configure, customize, and administer the Service Now platform to meet business and operational requirements.
  • Manage users, groups, roles, permissions, and system data.
  • Maintain platform stability, performance, and governance standards.
• Application Development & Workflow Automation
  • Design, develop, and enhance Service Now applications, workflows, forms, and reports.
  • Automate business processes to improve efficiency and user experience.
  • Develop and maintain reusable solutions and best practices.
• Integration Management
  • Manage integrations between Service Now and other enterprise systems.
  • Ensure secure and reliable data exchange across platforms.
• Incident, Problem, and Change Management
  • Triage, track, and resolve incidents and system issues.
  • Perform root cause analysis and implement corrective actions.
  • Facilitate change management processes, including planning, testing, and deployment of changes.
• Service Catalog Management
  • Maintain and enhance the Service Now service catalog.
  • Ensure services are properly documented, accessible, and aligned with business needs.
• User Support & Training
  • Provide technical support and guidance to users and stakeholders.
  • Create documentation and conduct training sessions as needed.
• Performance Optimization
  • Monitor platform performance and identify opportunities for improvement.
  • Drive enhancements related to reliability, scalability, security, and efficiency.
• Security & Compliance
  • Ensure platform configurations and processes comply with FedRAMP and organizational security requirements.
  • Implement and maintain controls to protect sensitive data.
  • Support audits, compliance reviews, and security assessments.
• Continuous Improvement
  • Stay current with Service Now releases, features, and industry best practices.
  • Recommend and implement improvements to maximize platform value.
• Vendor & Stakeholder Management
  • Work with Service Now vendors and partners to address technical issues and service requirements.
  • Collaborate with IT, operations, and business teams to prioritize enhancements and deliver solutions aligned with organizational objectives.

• Service Now Certified System Administrator (CSA).
• 3–5+ years of Service Now administration experience.
• Strong understanding of Service Now configuration, security, user administration, access controls, integrations, and platform management.
• Experience troubleshooting complex issues, performing root cause analysis, and delivering effective solutions.
• Ability to assess impacts across interconnected systems and implement sustainable solutions.
• Strong understanding of risk management principles and security best practices.

• Experience supporting a FedRAMP-authorized Service Now environment.
• Familiarity with information security frameworks and standards such as:
• NIST SP 800-53
• NIST Cybersecurity Framework (CSF)
• FISMA
• Experience working within government, public sector, or highly regulated environments.
• Service Now Customer Service Management (CSM) experience.
• Experience with Dev Ops practices, including Infrastructure as Code, configuration management, and automated testing.
• Experience working in Agile development environments.

• Excellent analytical and problem-solving skills.
• Strong attention to detail, particularly in regulated environments.
• Effective communication and stakeholder management skills.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Proactive approach to identifying issues and driving resolution.
• Ability to create and maintain technical design, configuration, and process documentation.
• Commitment to continual service improvement and operational excellence.

For more information, please email: J