US Field Technical Spt Cons III

Position: US   Field Technical Spt Cons III   US4
Adecco is assisting a local client recruiting Field Technical Support opportunities in Phoenix, AZ(Onsite Role)  opportunities. This is an excellent opportunity to join a winning culture and get your foot in the door for a multinational technology company that develops personal computing devices, printers, and related services for both consumers and businesses. Its core offerings include laptops, desktops, enterprise hardware, printing systems, and managed IT solutions.

Field Technical Support sounds like something you would be interested in, and if you meet the qualifications listed below, apply now!

** Responsibilities for Field Technical Support*
* ** include but are not limited to:*
* · Provide desktop, laptop, and hardware/software support for end users in a corporate banking environment.

· Configure, install, deploy, test, and replace desktops, laptops, monitors, docking stations, and related hardware components.

· Troubleshoot and support Windows 11, Microsoft Office Suite, Microsoft Teams, Outlook, and other enterprise applications.

· Perform PC imaging, reimaging, software installation, upgrades, and device refresh activities.

· Back up, restore, recover, and migrate user data during device replacements and operating system deployments.

· Manage and resolve hardware, software, and access-related incidents while maintaining a high level of customer satisfaction.

· Utilize Service Now or similar ticketing systems to track, update, and document incidents, service requests, and resolutions.

· Support desktop management and infrastructure technologies, including:

· Assist users with multi-factor/two-factor authentication issues and account access troubleshooting.

· Perform cross-functional troubleshooting and collaborate with support teams to prevent issue escalation.

· Validate software installations, verify system functionality, and ensure devices meet organizational standards.

· Utilize enterprise support tools and utilities to diagnose and resolve end-user technology issues.

· Maintain accurate documentation of service activities, work orders, asset updates, and ticket resolutions.

** Candidates for Field Technical Support must meet the following requirements to be considered** :

· 3-5 years of experience providing desktop, hardware, and software support in a professional enterprise environment.

· Strong experience with Windows 11 administration, support, and imaging.

· Proficiency in supporting and troubleshooting Microsoft Office applications, including Outlook, Teams, Word, Excel, and Windows OS.

· Experience supporting desktop, laptop, and virtual desktop environments.

· Working knowledge of server technologies and Cisco networking fundamentals.

· Experience with device imaging, software deployment, data backup, recovery, and restoration.

· Familiarity with VDI, patch management, endpoint security, encryption technologies, and desktop infrastructure tools.

· Experience with Service Now or similar ITSM/ticketing platforms preferred.

· Knowledge of two-factor authentication (2FA) and user access support.

· Excellent communication, problem-solving, and customer service skills.

· Ability to prioritize tasks and work independently in a fast-paced environment

What's in this Field Technical Support position for you?

· Pay: $ 32.85/hr.

· Shift: 8:00 AM-5:00 PM Mon
- Fri

· Phoenix, AZ(Onsite Role)

· Weekly paycheck

Dedicated Onboarding Specialist & Recruiter
· Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Field Technical Support is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Field Technical Support position and other opportunities Phoenix, AZ(Onsite Role) apply today!

** Pay Details:**  $32.85 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other…