Sr Manager-Digital Product Management- EDAI

Sr Manager-Digital Product Management- EDAI

New York, NY, United States

Phoenix, AZ, United States

(Hybrid)

** Job Description*
* Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.

Because Amex Tech is powered by our technology, our culture, and our colleagues.​

​The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. ​

The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.​

The  
** GenAI Enablement Team
** partners with stakeholders to support GenAI use cases from inception to implementation - guiding teams through council reviews, model integration, testing, and evaluation - to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.

As a Senior Digital Product Manager on the AI Productivity Tools team, you will own how American Express evaluates, enables, and scales AI tools that help colleagues research, analyze, draft, prototype, design, and automate work. You will drive decisions on which vendor capabilities deserve enterprise adoption, how they should fit into Amex's operating model, what controls are required, and how to package them into a clear, useful colleague experience.

You will work with vendor teams and internal partners to bring AI productivity tools into Amex in a way that is useful, supportable, governed, and worth the investment.

** Responsibilities*
* + Define the product strategy, launch scope, target users, success metrics, and expansion roadmap for AI-powered productivity tools.

+ Translate colleague needs and business priorities into clear product requirements, roadmap priorities, rollout plans, and adoption recommendations.

+ Evaluate vendor capabilities, platform features, connectors, integrations, and workflow patterns to decide what Amex should enable, constrain, test further, or defer.

+ Assess vendor roadmap items and enterprise feature requests against colleague value, feasibility, risk, supportability, and readiness to scale.

+ Create go/no-go recommendations that clearly separate what is ready for controlled release, broader rollout, or future review.

+ Partner with platform administration, technical project management, engineering, security, and architecture teams to validate access, configuration, monitoring, risk controls, support paths, and launch readiness.

+ Work with Go-to-Market partners on positioning, training inputs, launch communications, FAQs, customer success, and feedback loops.

+ Define product guardrails for acceptable use, data handling, human review, artifact management, connector access, and scale decisions.

+ Partner with vendors and internal teams to close the gap between vendor capability and Amex readiness across identity, access, monitoring, data handling, support, and governance.

+ Analyze usage, adoption, retention, feedback, support…