Cloud & Virtualization Engineer - Windows​/Hyper-V​/VMware

Cloud Engineer

Netrix Global is seeking a Cloud Engineer responsible for managing Netrix and its customers' IT infrastructure (on‑prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk, and Systems Team.

The ideal candidate will have 5‑10 years of hands‑on experience and advanced skills in administering, managing, monitoring, and troubleshooting Windows/Linux Server environments, as well as Virtualization (Hyper‑V and VMware), and familiarity with Backup Technologies. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests.

• Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups.
• Server, Storage & Virtualization:
  Administer, Monitor, and Troubleshoot incidents for on‑premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper‑V and VMware) and SANs.
• Backup & Restore:
  Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures.
• Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments.
• Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments.
• Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
• Participate in on‑call rotations, including weekends and after‑hours support.
• Document configurations, procedures, and best practices; maintain accurate technical documentation.
• Participate in client onboarding, delivery, and internal continuous improvement initiatives.
• Follow documented Change and Problem Management processes for Netrix and its customers.
• Continually work toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.

• Bachelor’s degree in information technology or related field, or equivalent experience.
• 5–10 years of hands‑on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper‑V) and SAN and Backup.

• Hands‑on experience and advanced skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper‑V) and Storage (SAN).
• Strong knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services.
• Hands‑on experience with troubleshooting backup‑related issues and restore operations.
• Basic networking skills to identify and troubleshoot server/virtualization network‑related issues.

• Familiarity with SAN and experience working on Dell Equal Logic/Net App/Nimble or similar.
• Familiarity with Veeam, Datto, Avepoint, Carbonite, and Evault Backup Technologies.
• Familiarity with enterprise monitoring and management tools.
• Experience working in a Managed Service Provider (MSP) environment is a plus.

• Excellent verbal and written communication skills in English.
• Strong problem‑solving and analytical thinking skills.
• Self‑motivated with the ability to prioritize tasks and manage time effectively.
• Exceptional customer service and client communication.
• Ability to work independently or collaboratively within a team.
• Consistent follow‑up and attention to detail on open tasks and tickets.
• Ability to work remotely with minimal distractions and a reliable internet connection.

Shift: Monday – Friday 8 AM – 5 PM ET. The shift may be rotated/changed based on support coverage requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal
.