Data Center Technician, ADC InfraOps DCO Tech

About the Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Data Center Technician, you are the primary resolver for your support team, skilled at troubleshooting one or more operating systems. You solve most infrastructure issues and create documentation on technologies you support, conveying SOPs to junior staff.

You execute small tasks independently and collaborate with your manager on larger local projects. You act as an escalation point for junior technicians and understand all aspects of the equipment you support.

You work as part of the Operations team, maintaining data center infrastructure. Your responsibilities include server rack installation, hardware break‑fix, network issue troubleshooting, rackdown recovery, and response to emergent situations that affect operational stability. You may be the primary contact point for internal customers and external service partners. You meet service level agreements against assigned trouble tickets via a directed workflow and carry out routine network, server hardware, and operating system repairs, contributing to the availability of the AWS service catalogue for external customers.

Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on business needs. Travel may be required up to 10% of the time. The role will fill an opening at one of multiple separate sites in the U.S.

Candidate must be a U.S. citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

• High school or equivalent diploma, or A+, CND (Certified Network Defender), or Network+, or Security+
• Current, active TS/SCI U.S. Government Security Clearance
• 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

USA, AZ, Phoenix – $33.00 – $58.00 USD hourly.

Starting Day 1 of employment, Amazon offers EAP, mental health support, medical advice line, and 401(k) matching. Learn more at