Senior IT Service Technician

Senior IT Service Technician

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a Senior IT Service Technician to join our team in Phoenix, AZ.

5005 S. 40th Street, Phoenix, AZ

This is a full time, non-exempt (hourly) position. Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. MST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Up to 20% travel within Arizona, Southern Nevada, and New Mexico is required to support Patient Service Centers (PSCs).

• Provide technical support for the implementation, configuration, deployment, maintenance, and support of information technology systems.
• Support client computing devices, servers, printers, and related hardware.
• Install, configure, and support wireless networking equipment.
• Create, analyze, report, convert, and transfer data utilizing specialized software applications.
• Maintain hardware, software, and technology asset inventory records.
• Evaluate new and existing information system products and technologies.
• Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve technical issues and support business objectives.
• Troubleshoot and resolve hardware, software, networking, and peripheral device issues.
• Document support activities and maintain accurate technical records.
• Perform additional duties as assigned.

• High school diploma with 7 or more years of information technology support experience; or Associate degree in Information Technology, Computer Science or Information Systems with 5 or more years of information technology support experience; or Bachelor's degree in Information Technology, Computer Science or Information Systems with 3 or more years of information technology support experience
• 5 or more years of experience providing desktop, workstation, or end-user technical support.
• 3 or more years of experience supporting Windows-based computing environments.
• 2 or more years of experience supporting servers, printers, and network-connected devices.
• 1 or more years of experience configuring or supporting wireless networking equipment.
• 1 or more years of experience performing hardware deployment, software installation, and device configuration activities.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• CompTIA A+ certification.
• 2 or more years of experience supporting healthcare, laboratory, or clinical environments.
• 2 or more years of experience managing IT asset inventory or technology lifecycle activities.

• Ability to diagnose and troubleshoot hardware, software, networking, and peripheral device issues.
• Knowledge of client computing technologies, printing systems, and wireless networking concepts.
• Ability to lift IT Hardware up to 50 lbs.

• Strong customer service and end-user support skills.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Ability to build and maintain effective working relationships with internal customers and vendors.

• Strong analytical, troubleshooting, and problem-solving skills for complex, cross-system issues.
• Ability to prioritize multiple support requests and meet deadlines.
• Ability to work independently with minimal oversight and as part of a team.

The Senior IT Service Technician provides technical support for hardware, software, networking, and infrastructure technologies across Labcorp operations. This role serves as a key technical resource supporting end users, clinical locations, and Patient Service Centers by ensuring reliable technology services, maintaining system functionality, and resolving technical issues. The position collaborates with IT teams, operations personnel, vendors, and business stakeholders to deliver effective technology support and service excellence.

Benefits:
Employees regularly scheduled to work 20 or more hours per week…