Network Technician - Desktop Support Technician
Job in
Phoenix, Maricopa County, Arizona, 85002, USA
Listed on 2026-07-19
Listing for:
Kforce
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Overview:
We are seeking an experienced Desktop Support Specialist to provide hands-on technical support for Windows and Mac workstation environments. This role is responsible for the installation, configuration, maintenance, and troubleshooting of end-user hardware, software, and related technologies while delivering exceptional customer service and technical support.
Key Responsibilities:
* Provide Tier 1 and Tier 2 desktop support for end users
* Install, image, configure, and deploy desktop and laptop workstations
* Troubleshoot and resolve hardware, software, and operating system issues
* Create, manage, and support user accounts and access requests
* Support Windows and Mac operating systems in a mixed-technology environment
* Install, configure, and support Microsoft 365 applications, VPN software, and other business applications
* Perform workstation repairs, upgrades, and replacements as needed
* Document issues, resolutions, and support activities within service management tools
* Collaborate with IT team members to ensure timely resolution of technical issues and minimal disruption to business operations
* 5+ years of desktop support experience in a corporate environment
* Hands-on experience supporting both Windows and Mac operating systems
* Experience with workstation imaging, deployment, and repair
* Experience supporting Microsoft 365 applications and VPN technologies
* Strong troubleshooting skills across hardware, software, and end-user technologies
* Knowledge of user account administration and access management
* Strong communication skills and a customer-focused approach to technical support
Preferred Qualifications:
* Experience working in a high-volume enterprise support environment
* Familiarity with ticketing systems and IT service management processes
* Ability to prioritize multiple support requests and manage competing deadlines
What You'll Bring:
* A proactive, solutions-oriented mindset
* Strong attention to detail and organizational skills
* Ability to work independently while collaborating effectively with team members
* A commitment to delivering outstanding end-user support and service
Note:
This position requires working onsite five days per week. Mac support experience is a required qualification.
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