Information Security Technical Writer and Documentation Specialist; IT Service Specialist - Department

Position: Information Security Technical Writer and Documentation Specialist (IT Service Specialist) - ITS Department
ABOUT THIS POSITION

The City of Phoenix, Information Technology Services (ITS) Department provides enterprise-wide IT and supports departments' business solutions. Our business is in the City of Phoenix, which means the work our IT professionals do helps to improve lives of residents, businesses, and visitors to Phoenix!

The ITS Department is seeking Information Security Technical Writer and Documentation Specialist (IT Service Specialist) to join the Cyber Strategy and Planning team within the Information Security Office Division.

The Information Security Technical Writer and Documentation Specialist plays a key role in supporting the City of Phoenix Information Security program. This position is responsible for developing, maintaining, and revising information security policies, standards, procedures, technical documentation, reports, training materials, and communication assets across multiple digital channels to ensure information remains accurate, consistent, compliant, and aligned with organizational requirements. The Information Security Technical Writer and Documentation Specialist must be able to translate complex cybersecurity and technical concepts into clear, accessible, and user-friendly content for City staff and Phoenix residents as it supports both internal and external communications.

This role works closely with management, engineers, technical staff, and subject matter experts to gather and interpret technical information related to security technologies, services, and operational processes.

The IT Technical Writer and Documentation Specialist is responsible for researching industry standards, regulatory requirements, and security frameworks to inform the development of organizational policies and documentation. This role coordinates, tracks, and manages documentation deliverables to ensure timely completion of operational commitments. Additionally, this role will maintain documentation templates, style guides, and version control practices to uphold consistency, accuracy, and quality across all organizational materials.

This role requires a candidate that demonstrates strong independent initiative, exceptional collaboration skills, meticulous attention to detail, and the ability to anticipate operational questions, business impacts, and user needs within a large and diverse municipal environment. This position will report to the Cyber Strategy & Planning Manager.

Telework Work Eligibility, Conditions, and Requirements:

* This position is eligible for a hybrid telework schedule of up to five days per week after the first 90 days of employment, contingent upon performance, attendance, and approval from the Chief Information Security Officer (CISO).

* The role requires flexibility to attend in person meetings or trainings at a designated City work location as operational needs arise. This may include midday, or same day requests to report onsite as operational needs arise.

* Preference will be given to candidates residing locally or within the state of Arizona; however candidates willing to relocate by the time of hire are also encouraged to apply.

IDEAL CANDIDATE

* Proficiency with Microsoft Office products, including Word, PowerPoint, Excel, and Visio.

* Familiarity with information security frameworks and standards such as NIST, CIS Controls, ISO/IEC 27001/27002, and PCI DSS.

* Possesses advanced expertise in technical writing, editing, proofreading, and industry-standard documentation practices.

* Demonstrates working knowledge of end-to-end documentation lifecycle management, including version control, formatting standards, and style consistency.

* Maintains a solid understanding of information security terminology, governance principles, operational processes, and recognized security standards.

* Ability to apply business communication principles and professional correspondence best practices.

* Exhibits strong research and analytical capabilities, including source validation and information verification techniques.

* Communicates complex technical and cybersecurity concepts clearly and effectively to both technical and non-technical audiences.

* Possesses strong organizational…