Technical Product Trainer – Digital Content

Responsibilities

• Develop high-quality digital training content, including video tutorials, product demos, installation guides, and certification modules.
• Serve as the on-camera subject matter expert for Control  electronic access control solutions, translating complex technical concepts into clear, engaging instruction.
• Design structured training programs for integrators, dealers, and internal sales/technical teams across North America.
• Collaborate with product management, marketing, and engineering to ensure content accuracy and alignment with product strategy.
• Create and maintain training documentation, scripts, storyboards, and supporting materials for e-learning platforms.
• Deliver live and virtual training sessions, webinars, and workshops as needed.
• Support product launches with targeted training content that accelerates adoption and reduces support burden.
• Continuously evaluate and improve training effectiveness using feedback, analytics, and field insights.

• 3–7+ years of experience in technical training, product education, or field applications engineering within electronic access control or physical security.
• Strong knowledge of access control systems, including credentials, readers, controllers, and software platforms (cloud and on‑prem).
• Demonstrated experience creating video‑based training content (recording, scripting, editing, and publishing).
• Comfortable presenting on camera with clear, confident communication skills.
• Familiarity with tools such as Camtasia, Adobe Premiere, or similar video production platforms.
• Ability to simplify complex technical concepts for varied audiences (installers, IT professionals, sales teams).
• Experience working with cross‑functional teams in product‑driven organizations.
• Experience with Control  or similar biometric and IP‑based access control solutions (preferred).
• Knowledge of low‑voltage installation practices, networking fundamentals, and mobile credential technologies (preferred).
• Background in instructional design or e‑learning development (LMS platforms, SCORM modules, etc.) (preferred).
• Bilingual (English/Spanish or Portuguese) is a plus.