Lead User Experience Content Strategist

Responsibilities

• Lead Design System Content Strategy
• Define and scale content patterns, standards, and governance for the design system
• Establish naming conventions, usage guidelines, and documentation frameworks
• Create consistency across products and influence system-wide decisions
• Identify gaps and lead scalable solutions across teams and platforms
• Monitor contractor deliverables to ensure execution aligned with our strategy, and provide actionable feedback for continuous improvement.
• Quality‑assure contractor work to ensure alignment with organizational strategy, providing feedback and guidance.
• Shape AI‑Driven Experiences
• Lead content strategy for AI‑powered features (conversational UX, AI‑generated UI, recommendations)
• Define prompt strategies and refine outputs for clarity, tone, and reliability
• Translate ambiguity into clear, structured content that improves AI performance
• Partner with ML/AI teams to align content with model behavior and constraints
• Drive Structured Content & AI Readiness
• Champion structured authoring and modular content design across teams
• Define content schemas and metadata strategies to support retrieval, reuse, and consistency
• Ensure content is optimized for LLMs (context limits, clarity, deterministic outputs)
• Establish Quality, Accessibility & Governance
• Set standards for accessible, inclusive, and high‑quality content (WCAG)
• Define guardrails for AI‑generated content and contribute to governance practices
• Advocate for content excellence and influence decision‑making at the product and system level.

• Demonstrated experience providing customer‑driven solutions, support or service.
• Solid knowledge of the technology industry, including current and emerging digital solutions and trends.
• Demonstrated verbal and written communication skills with ability to transfer knowledge.
• Demonstrated ability to work in collaborative teams.
• Demonstrated experience leading complex projects, including linking and coordinating across multiple stakeholders and providing technical coaching of others.
• Preferred
  
  Skills:
  
  Deep experience in UX writing, content strategy, and design systems.
• Proven ability to lead strategy, not just execution, within complex product ecosystems overseeing contractors.
• Experience with AI‑enabled products, prompts, or conversational interfaces.
• Working knowledge of:
  How LLMs interpret and generate content, structured authoring and semantic consistency, content optimization for search, retrieval, and metadata, AI risks (hallucination, bias, misuse) and mitigation approaches.