Technical Support Representative, In-Store

About the Team

The Technical Support Team at Seven Rooms is part of Door Dash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best‑in‑class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences.

Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

Multiple Full‑time Hourly Shifts Available. At least one weekend day availability is a must.

In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world‑class customer support to our clients.

• Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
• Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the Seven Rooms Platform. Build and maintain deep knowledge of the Seven Rooms platform - both broadly and in the context of individual client needs.
• Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
• Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day‑to‑day operations.

• You’re a strong communicator, both in writing and over the phone.
• You bring a positive, collaborative attitude and thrive in team environments.
• You’re comfortable juggling multiple tasks in a fast‑paced startup environment, with excellent follow‑through.
• You have a proven ability to build strong, trusted relationships with clients.
• You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
• You’re analytical and resourceful, with sharp problem‑solving skills.
• You have a technical mindset and an interest in hospitality tech.
• You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
• You have 1+ years of experience in a high‑impact, customer‑facing support or strategic account role, ideally in B2B, SaaS, or hospitality.

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

The national base pay range for this position within the United States, including Illinois and Colorado.

$23.40 — $34.50 USD

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. We also offer medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7…