Technical Support - Service Desk Analyst

Technical Support
- Service Desk Analyst

Phoenix, United States | Posted on 06/24/2026

• Actual
  
  Job Title:
  
  Technical Support
  - Service Desk Analyst
• Job Type: FT Contract
• Date Opened: 06/24/2026
• Target Date: 06/26/2026
• City:
  Phoenix
• State/Province:
  Arizona
• Country:
  United States
• Assigned Recruiter(s):
  Sneha Nelluri, Mohammed Nazer
• Number of Positions: 1

Local candidates to Phoenix only.

First 7-10 days is onsite for training then remote after that.

Please do not submit anyone that was submitted to 11090.

• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available.
• Troubleshoot issues presented by customers using all tools and resources available.
• Be the primary customer contact for status of assigned tickets until the problem is resolved and ticket is closed.
• Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk.
• Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system.
• Create, update, and review existing and new knowledge base articles based upon calls received.
• Identify trends or patterns in reported issues and update and maintain the knowledge base as appropriate.

• 2 years’ experience providing technical support in a call center environment.
• 2 years’ experience providing hands‑on desktop support.
• Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service) preferred.