Software Engineering Manager-SRC-Response- EST-EST

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage. We unite to deliver the best experience for our customers while fostering an inclusive workplace culture. As a Software Engineering Manager for PNC's Site Reliability Engineering Center, you will manage the twilight shift (Wednesday‑Sunday 11:00pm‑7:00am EST) at IT hubs in Denver, CO or Phoenix, AZ.

• Lead a 24x7 production support model; manage on‑call rotations, incident bridges, war rooms, and escalations; support pod‑based operating models aligned to key applications; ensure seamless handoffs and global support continuity.
• Manage a team of SRE engineers: coach, set goals, drive accountability, foster ownership, and promote Dev Ops/SRE best practices.
• Lead incident management and remediation; oversee end‑to‑end response for P1/P2 incidents, real‑time triage, diagnostics, and communication with stakeholders.
• Provide technical leadership in production support; serve as escalation point for complex production issues across applications, infrastructure (Linux/Windows), databases (Oracle, SQL, MongoDB, Cassandra), middleware, and integrations.
• Drive problem management and root‑cause analysis; own problem records, conduct RCA, and partner with engineering for permanent fixes and knowledge sharing.
• Oversee change management and release execution; validate readiness, testing, rollback strategies, risk assessments, CAB reviews, and CPIR.
• Advance monitoring, alerting, and observability; build and optimize dashboards and alert frameworks, champion tools such as Dynatrace, Big Panda, and Logscale, improve signal‑to‑noise, enable proactive issue detection.
• Champion resiliency, stability, and availability; lead reliability initiatives, disaster‑recovery, failover, and continuity testing; reduce MTTR, uptime, and service reliability.
• Enable scalability and performance optimization; guide capacity planning, performance tuning, and design improvements in collaboration with development teams.
• Drive automation and operational efficiency; prioritize and implement automation for incident remediation, monitoring, deployment, and validation; promote standardized runbooks.
• Ensure governance, risk, and compliance; maintain adherence to enterprise policies, support audits, vulnerability remediation, and data‑governance practices.
• Have 5+ years of related experience with at least 3 years of management experience; strong experience in SRE, production support, or Dev Ops.
• Deep understanding of incident, problem, and change management frameworks.
• Hands‑on knowledge of monitoring tools, cloud/infrastructure platforms, and automation; experience improving reliability, observability, and operational maturity.
• Strong communication skills to lead during high‑pressure situations.
• Experience with OCP, Linux/Windows, MongoDB, Cassandra, Redis, MQ, Kafka, and related databases is a plus.

• 5+ years of industry‑relevant experience; 3+ years of management experience.
• Proven leadership in high‑availability, enterprise environments.
• Strong knowledge of incident, problem, and change management.
• Hands‑on experience with monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Excellent communication and stakeholder management skills.
• Technical expertise in Linux/Windows, Oracle, SQL database administration, and middleware.
• Understanding of Dev Ops/SRE principles, including automated testing, deployment, and observability.
• Knowledge of OCP, MongoDB, Cassandra, Redis, MQ, and Kafka is preferred.
• Commitment to a blameless culture and continuous learning.
• Graduate or undergraduate degree in Computer Science, Engineering, or related field, or equivalent combination of education, certification, and experience.

Comprehensive benefits package including medical, prescription drug, dental, vision, life insurance, short‑ and long‑term disability, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption and childcare benefits, educational assistance, and a robust wellness program.

Equal Employment Opportunity statement: PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.