Senior Data Center Support Services Technician
Listed on 2026-07-21
-
IT/Tech
IT Support, Systems Engineer, Technical Support
Phoenix, AZ, United States
- Job Identification 340108
- Job Category Services and Support
- Job Type Regular Employee
- Posting Date 07/16/2026, 04:41 PM
- Security
Clearance Required:
No - Years of
Experience:
0 to 2+ years - Visa sponsorship:
Not available - Languages:
English
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advanced fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Datacenter Services Operations
- Break/Fix and Hardware Maintenance:
- Identifies opportunities for other team members to work with servers and server components to ensure efficient performance throughout its lifecycle.
- Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
Datacenter Services Operations
- Network Configuration, Installation, and Augmentation:
- Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments.
- Validates cabling, checks network environment build, and ensures connectivity is established and error-free.
Technical Support and Troubleshooting:
- Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned tickets, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance
- Safety, Security, Compliance, and Documentation:
- Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
- Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
- Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
Continuous Improvement:
- Trains advanced fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
- Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
- Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
Collaboration, Vendor Relations, and Leadership:
- Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
- Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
- Ensures contractors and vendors deliver quality services and that all SLAs are being met.
- Contributes to quality assurance through process creation and training of less experienced peers.
Core Responsibilities
- Planning & Execution: Completes complex and/or ambiguous tasks in accordance with project requirements,…
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