Supervisor, LOA Systems

Responsibilities

• In addition to supervisory and coaching duties for the LOA Systems team, this position is responsible for project planning and prioritization of projects.
• The role is responsible for the data integrity, accurate and efficient operation, and functions of the Matrix Leave System(s), while adhering to Matrix Best Practices.
• Project plan and staff for new client implementations and ongoing client leave maintenance.
• Assist in communicating issues/escalations to Account Managers and/or Implementation Managers and work towards resolution with them.
• Create new client profiles, configuring policies, loading logos, and correspondence for new clients as well as existing clients adding new policies.
• Troubleshoot issues reported via work orders.
• Work as a liaison with Sedgwick for issues as they arise.
• Test system enhancements prior to roll out, communicating enhancement roll outs, develop and provide training materials to the training department to support new functionality and processes.

• Bachelor’s degree or relevant experience required.
• At least 5 years’ experience as a LOA Systems Specialist.
• PHR designation preferred.
• Experience in Superuser functions.
• Professional written and verbal communication and interpersonal skills.
• Strong communication and presentation skills, plus math skills required.
• Ability to gather, analyze and organize data to make educated decisions.
• Ability to identify critical issues and exercise independent judgment.
• Ability to think in an analytical manner for troubleshooting and program design.
• Must have an aptitude for logic and systems programming.
• Ability to Travel:
  Up to 10%

Demonstrates expertise in Leave of Absence (LOA) Systems management, project planning, and data integrity while effectively communicating with stakeholders and providing training support for system enhancements.