Field IT Engineer- Executive Services

Position Summary

The Field IT Engineer – Executive Services is responsible for delivering high touch technical support to executive leadership, ensuring a seamless technology experience across all devices and environments. This role requires advanced technical troubleshooting capabilities, strong executive presence, and the ability to operate with urgency, discretion, and precision in high‑visibility situations. This position specializes in Apple ecosystem support (macOS, iOS, iCloud) while maintaining a strong proficiency across Windows platforms and enterprise mobility (iPhone and Android).

Key responsibilities include proactive executive support, end‑user issue resolution, Service Now ticket management, and device lifecycle management (imaging, configuration, and replacement). Daily activities include workstation imaging, advanced end‑user technical support, software installation and upgrades, and supporting Microsoft Teams collaboration, ensuring executive readiness for meetings and key events.

• Provide exemplary technical support to end‑users and executive staff (remote and in‑office). This will include but not limited to troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.
• Provide training and guidance to employees using company IT systems, and software applications.
• Serves as an escalation point for facility and end‑user technical issues and incidents between facilities personnel, management, and IT.
• Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals. This may involve hardware, software, and firmware upgrades and replacement.
• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as Teams, Office 365, One Drive, One Note.
• Collaborate cross‑functionally to oversee the IT infrastructure operations at corporate locations.
• Work with a ticketing system for assignments of end‑user requests.
• Perform other job‑related duties as assigned.

• 4 years of end‑user support specializing in MAC, Windows and mobile (iOS/Android) devices.
• Experience managing and providing end‑user support for the Microsoft Office suite:
  One Drive, Outlook, Word, Excel, etc.
• Experience with imaging computers, setting up and troubleshooting printers/copiers.

• Minimum 2 years of hands‑on network experience.

This is a hybrid role requiring onsite presence in our Phoenix, AZ office. This candidate will be required to work onsite 4‑days per week, with the option to work 1‑day per week remote.

This position is not sponsorship eligible.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits:

EEO STATEMENT:
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or relationship to a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.