Software Engineering Manager-SRC- EST-EST

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where everyone feels respected, valued, and has an opportunity to contribute to the company’s success.

As a Software Engineering Manager for PNC's Site Reliability Engineering Center, you will work within PNC's Information Technology Group and be located at one of our IT Hubs in Denver, Colorado or Phoenix, Arizona. The role manages the twilight shift (Monday‑Friday 11:00 pm to 7:00 am, EST) and leads a 24x7 production support model.

• Lead a 24x7 production support model; manage team participation in a 24x7 on‑call rotation; oversee incident bridges, war rooms, and escalations; support pod‑based operating models aligned to key applications; ensure seamless handoffs and global support continuity.
• Manage SRE and related teams; coach, develop, and hold team members accountable; partner with cross‑functional stakeholders to align technology and business objectives.
• Lead incident management & remediation; manage end‑to‑end incident response for major (P1/P2) incidents; guide real‑time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; oversee post‑incident analysis and documentation.
• Provide technical leadership in production support; serve as escalation point for complex issues; guide troubleshooting across applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware, and integrations; ensure efficient log, metric, and system analysis.
• Drive problem management & root‑cause resolution; lead RCA efforts for major and recurring incidents; partner with engineering teams to resolve code defects and system gaps; promote knowledge sharing via runbooks and articles.
• Oversee change management & release execution; ensure safe, compliant execution of production changes and releases; represent the team in CAB reviews; conduct post‑implementation reviews.
• Advance monitoring, alerting & observability; lead efforts to build and optimize dashboards and alerting frameworks; champion use of Dynatrace, Big Panda, Logscale, and enterprise platforms; improve signal‑to‑noise ratio.
• Champion resiliency, stability & availability; ensure high availability of critical systems; oversee disaster recovery, failover, and continuity testing; drive improvements in MTTR, uptime, and service reliability.
• Enable scalability & performance optimization; guide capacity planning and performance tuning strategies; partner with development teams for performance‑driven design improvements.
• Drive automation & operational efficiency; identify and prioritize opportunities to reduce manual effort through automation; implement across incident remediation, monitoring, alerting, and deployment.
• Ensure governance, risk & compliance; maintain adherence to enterprise policies and regulatory standards; support audits, vulnerability remediation, and risk controls.

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or Dev Ops.
• Proven ability to lead teams in high‑availability, enterprise environments.
• Deep understanding of incident, problem, and change management frameworks.
• Hands‑on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Strong communication skills with the ability to lead during high‑pressure situations.
• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra, Elasticsearch, Redis, MQ, and Kafka is a plus.

PNC offers a comprehensive range of benefits to meet your needs now and in the future, including medical, dental, vision coverage; life insurance; disability protection; 401(k) with match; pension and stock purchase plans; dependent care reimbursement; educational assistance; robust wellness program; and paid time off such as maternity leave, holidays, and vacation days.